Service Delivery Manager

  • Location: WOLUWE
  • Type: Perm
  • Job #18141

Service Delivery Manager

 

Introduction

 

Specialized in infrastructure management and end user support, Experis “Managed Services” department offers a full range of services in the fields of architecture, transformation and outsourcing to support its customers in their daily challenges around their IT.

Vacancy 

 

Experis is looking for a service delivery manager to be responsible for maintaining strong customer relationships and improving the Experis services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. As a service delivery manager, you will also manage projects, fix reliability issues, track service metrics and lead consultants of the service delivery team.

 

Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Acting as an escalation and consultation point in case of delivery issues and risks.

 

Requirements

  • Open for candidates willing to take the next step in their career.
  • Experience in a role including service desk ITSM tool, incident management, service management (example team leader) is a must.
  • Very good level of French, Dutch and English
  • Excellent communication, teamworking and leadership skills.
  • Multitasking and out of the box thinking mindset.

 

Offer

  • Full-time position within a dynamic team and a very fast-moving sector
  • Full salary package including fringe benefits (insurance package, meal vouchers, company car, vacation days etc.)
  • Trainings (online and onsite) to continuously advance your career path

Team Leader Contracting Brussels

  • Location: WOLUWE
  • Type: Perm
  • Job #17708

As Team Leader Contracting within Experis you are responsible for implementing the go to market strategy in collaboration with your team. You work according to the tactical plan and the operational priorities as defined by the Experis Leadership team. Developing and growing the contracting market in the Brussels region is your focus. You are a servant leader and you support, coach, motivate each member to achieve your target.

 

We care – we share – we dare

At Experis, a Manpower Group brand, we believe in the power of inclusiveness and collaboration between colleagues, candidates and customers. We stimulate our talents to grow in a learning environment where innovation and courageous risk-taking is key. This way people can create their own business, stand out and are rewarded for their performance.

4 reasons why to join the Experis family:

1. Great place to work!

People, knowledge and innovation is in our blood. We are an inclusive and ethical company with a strong entrepreneurship DNA. You will work in a dynamic, team minded environment, continuously improving our skills by sharing our successes and best practices. We do all this with great portion of FUN and inspiring incentives. You can be yourself and benefit from flexible working hour for the perfect work-life balance.

2. Strong Learning culture

We help you to grow by offering a clear learning plan, intensive coaching and access to our own e-learning platform. Within our philosophy “There’s no growth without trial & error” you also receive a lot of liberty to learn by Doing, Fail, Learn, Succeed!

3. Career Opportunities

At Experis, we find it very important to invest in our Talents and promote internal mobility. In our growing and international environment, you will receive opportunities to develop your career and expand your international network by participating to cross boarder initiatives across Europe.

4. Attractive Benefits

Next to a competitive base salary, you receive the full package including a company car, meal vouchers, insurances,… on top of that you can benefit from an attractive commission system based on your performance. We also offer a flexible income plan allowing you to improve the net value of your bonusses.

Who are you?

  • Commercial Thinking
  • Achievement & Result Orientation
  • Operational excellence
  • Motivating others (Coaching)
  • Stress resistant
  • Communication skills
  • Impact and influence
  • Creating winning relationships
  • Cost conscious
  • Administration and accuracy
  • Fluency in Dutch + French + English

 

Your responsibilities?

 

  • Mobilize different kinds of talents for a common goal and priority
  • Develop consultants towards higher performance
  • Manage effectively but honestly and with the right level of firm yet warm authority
  • Set up a positive and constructive mindset within the team
  • Identify /develop new business opportunities within a client- or market-related scope
  • Engage in tendering, implementation and day to day delivery operations
  • Take care of the networking sales and upselling where possible
  • Apply the client for life and solution selling methodologies within the business domain
  • Ensure the team proposes the best candidate experience of the market
  • Elevate co-worker speech in order to build long term relationships with candidates
  • Organize sourcing processes within legal and ethical context.
  • Organize and operate consultants follow up in close alignment with HR policy
  • P&L responsibility
  • Balance cost and investments against business performance, delivering the required results in terms of total profit value and percentages.
  • Delegate and execute the required admin processes (financial work streams, admin work streams etc.….)  to allow maximum focus on the core business processes. 

 

Are you triggered by all this? Apply here and get in touch with your new colleagues!

 

 

 

 

Experis Academy Program

  • Location: WOLUWE
  • Type: Contracting
  • Job #17695

Experis – Junior IT consultant (no previous IT knowledge required)

 

About us

Experis is not your average IT consultancy/ recruitment selection agency on the job market.
We are innovators who care about people and who like to share our insights with everyone.
We are proud to be part of a large international group (the ManpowerGroup) who has a large network of business clients that trusts us to take care of their IT needs.

We make IT humanly possible!

Our story

People, Knowledge and Innovation are the three key values of Experis and the Manpower Group that we all share and use as a guide to drive our business objectives in the IT domain throughout many decennia.

These three core values have led us towards the creation of Experis Academy.
In times of talent shortage, several clients are struggling to fill in their IT positions while plenty of candidates would like to jumpstart their career in IT.
These motivated candidates have to face rejection after rejection, because they don’t have the required IT skills…yet.
This is where we would like to make a difference through sharing our know-how and expertise.
We would like to shape new talent in IT with our values and in-demand IT skills to help our clients succeed in their technological needs and transformation on one hand and to help candidates launch their future-proof career in IT on the other hand.

About Experis Academy and Training Program

Experis Academy offers an interesting intensive paid training program that reskills non-IT professionals to become junior IT professionals.

Our training programs offers a nice variation between theoretical and practical experience courses that will give you the confidence to start your career in IT.

Our IT coaches Bart and Haris will support you every step of the way during this program with a lot of pleasure and humor.
 

Training objectives and future tasks

After following our intensive training program, you will have gained the knowledge, the skills and the confidence to diagnose and resolve various IT issues of the companies that we collaborate with.
You will be able to work smoothly within different IT environments and technologies (Windows Server, Linux, Active Directory, O365, virtualization, cloud, TCP/IP, network switches, cabling, configuring laptops, …)

What do we offer?

  • An intensive paid IT training program of 4-5 weeks
  • IT coaches who will guide you every step of the way
  • Interesting IT projects to work on after graduating from the IT training program of Experis Academy
  • After the program, your career development training journey will continue with a close follow-up of your dedicated talent consultant who will provide you continuous career coaching throughout your career at Experis
  • Being part of a company that values people, innovates and shares knowledge
  • A permanent contract with Experis as from the start of your training
  • An attractive salary package to jump start your career in IT

Ready for your first Experis Academy exercise? Write your answer next to every question below.

  • You are passionate about innovation and technology in general?
  • You would like to work in an industry that continuously evolves and offers a lot of variety?
  • You have an interest to re-orient your career towards IT, but you haven’t had the opportunity yet to follow IT trainings?
  • You know the URL of google and you use google regularly to find answers to your questions?
  • You are fluent in -all- three languages: Dutch, French and English?
  • In terms of attitude, your friends/colleagues describe you as friendly, supportive, customer-oriented with an analytical mindset?
  • You have a driver license and you love to drive towards different companies on various locations to expand your skillset and discover new technological environments?