Senior Developer – Communication Platform Engineer
In the world of communication, the challenges are immense, interesting and quickly changing.
As a benchmark company in its sector, our client aims to delight brands by optimizing their customer interaction processes and forging strong relationships. To this end, they offer multi-channel, flexible and innovative solutions.
You will join a small team of passionate people dedicated to simplifying and automating contacts between an organization and its customers.
You integrate a small team responsible End2End of the communication platform (PureConnect – Genesys). The development of the new flows, but his exploitation and follow-up of the production as well.
- Brainstorm and design the future services that we will offer to our customers
- Configure and develop applications on our communication platform (PureConnect- Genesys)
- Define the technical stack required to develop these services
- Identify the external services (e.g. from Google, Amazon or Azure) that we can integrate to develop added value
- Write clean and scalable code
- Contribute within the team to the development of the vision and the associated business
- Daily follow up and monitoring of the platform behaviour
- Incident and problem solving
- Follow the upgrade projects
- Communicate the all the partners: service desks, operations, data center, …
- +3 years' technical experience
- Languages: master FR or NL + EN (the 3 is a plus)
- Proven experience as Developer or Application Developer
- Experience on a telephony system like Genesys PureConnect, is a plus
- Familiarity with the .NET framework and C#, SQL Server, REST API and design/architectural patterns like database modeling
- An attractive position combining technology, strategy, communication, expertise
- End2end responsibilities as a team of an business critical environment.
- Train on the communication platform PureConnect
- A salary package to match your experience
- The opportunity to work for a company that is the market leader in contact centres, and is developing rapidly
Are you interested to join an innovative and growing company ? Do not hesitate and apply now!