Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
IT Support Officer (DUTCH + FRENCH)
Are you a motivated IT professional with strong support experience? Do you thrive in a bilingual environment and enjoy solving IT challenges?
Your Role
As an IT Support Officer, you will:
✔ Provide fast and efficient IT support (via phone, remote access, and on-site) to ensure high customer satisfaction
✔ Troubleshoot and resolve reported IT issues while escalating complex or urgent problems to the appropriate teams
✔ Monitor and follow up on IT issues related to hardware, software, and networks
✔ Assist colleagues with the installation of basic IT solutions (laptops, desktops, mobile devices) and take charge of more complex installations (servers) following established procedures
✔ Support and maintain ITS applications, taking ownership of one or more applications
✔ Document ITS-supported applications and contribute to building a knowledge base
Your Profile
You are the ideal candidate if you have:
✅ At least 2 years of experience in a Service Desk or IT support role
✅ Strong knowledge of Microsoft 365 (application support), Active Directory (basic support: adding, deleting, modifying users), and networking/firewall principles
✅ Excellent Level 2 Support experience, including ticketing tools and problem-solving beyond scripted solutions
✅ A solid understanding of IT fundamentals (e.g., IP addresses, DNS, DHCP, and their functions)
✅ The ability to install Windows from A to Z and knowledge of Windows Servers
✅ Bilingual proficiency in French and Dutch (or French and English, with Dutch as a strong plus)
✅ Strong time management and prioritization skills
✅ A stress-resistant mindset and a strong team spirit
Additional Information
📍 Location: Nivelles (3 days per week on-site)
At Experis, we proudly refer to our IT consultants & freelancers as ambassadors because they truly embody our brand. Each day, they bring their expertise to world-class companies, consistently delivering outstanding results.
When you join Experis, you benefit from more than just an attractive salary package:
- Diverse Opportunities: Engage in varied assignments with state-of-the-art companies, both large and small.
- Continuous Learning: Enhance your skills through personalized training paths and mentorship from your dedicated talent coach.
- Career Development: Receive tailored advice to help you shape the career you've always envisioned.
- Collaborative Environment: Enjoy working with great colleagues in a fun and supportive team atmosphere.
Become an ambassador for Experis and elevate your career while making a real impact.
