Contribute to our Customer Belgium’s best customer experience!
Our Customer, as an innovative company focusing on the customer care, is now looking for service minded talents able to offer that extra mile for our customers. Maybe are you the skilled profile we are currently looking for!
Then you might be glad to know that we are looking for a passionate Customer Care and Sales Representative to join our Customer Operations Department
You act as a point of contact for customers in the Business market and for Sales agents. Furthermore, you ensure end-to-end treatment and follow-up of questions, remarks and complaints with the objective to increase Business customers- and Sales agents- satisfaction
What do you do?
- You respond to questions by phone or in written & solve problems in a minimum of time, following predefined Service Level Agreements and processes.
- You dispatch files towards different Back Office teams if necessary. You ensure follow-up till solution has been found and keep the customer or sales agent informed of any evolution.
- You cooperate on pro-active campaigns to decrease the contact rate and to increase the satisfaction of customers and sales agents.
- In handling necessary administration, you ensure updates of customer’s information in IT systems.
- You gather field information and report issues and problems as input of continuous improvement and/or incidents.
- You have call center and customer experience in being diplomatic, mature and extravert
- You give proof of excellent listening and communication skills
- You have knowledge of the tools and the systems used by the contact centers As a Team worker, you show integrity and who is not afraid to take initiative
- You have a commercial flair
- You have spoken and written skills of Dutch and French + a good command of English
- Analytical skills required
- Excel knowledge is much appreciated
We offer you access to training, to boost your career, a market conform salary with benefits like medical and group insurance and lunch allowances.
Don’t hesitate to apply and become our next colleague.