Service Desk Officer

  • Location: Evere
  • Type: Perm
  • Job #14026

Organisation context and main job purpose :

To strengthen our local IT Infrastructure team at Evere, we are looking for a motivated IT Service Desk Officer (m/w).

The Job holder will be part of a small service desk team responsible for providing technical support for end-users and maintenance of the equipment available to them. On-site, the team manages all incidents, problems and service requests but also maintains and troubleshoots the local infrastructure equipment and systems.

Key responsibilities and accountabilities :

  • Deliver locally all IT Infrastructure services (Administration and optimization of Windows clients, servers, Local network, VoIP telephony, smartphones and peripherals / Active Directory / Security …).
  • Rollouts of new hardware and software standards,… with SCCM.
  • Handling IMACs for the first and second level of support of the entire IT infrastructure area.
  • Support the end users for all infrastructure and applications incidents, problems and changes.
  • Document and tracking of all tasks in a ticketing system.
  • Analyse customer complaints and recurrent incidents and propose solutions or areas for improvement.
  • Analyse customer change requests and implement standard solutions.
  • Deliver global standards and ensure adoption
  • Contribute to actions to optimize the service desk processes.
  • Contribute to the implementation of new IT solutions/services/changes.
  • Manage local administrative tasks and documentation
  • Maintain close relationships with internal customers.
  • Participate in various IT Infrastructure projects.

Key skills and knowledge required : 

  • High degree in computer and science or equivalent through experience.
  • Minimum 2 years of experience in a IT Service Desk support function.
  • Excellent working knowledge of Microsoft operating systems and Office applications.
  • Excellent working knowledge/experience with workstations, laptops, printers, VoIP phones, smartphones…
  • Familiarity with Windows Server 2012/2016, VMWare ESXi 6, SCCM, Active Directory, Storage and Backups.
  • Familiarity with ITIL processes.
  • General knowledge in networks to include basic TCP/IP understanding, DNS and DHCP.
  • Experience with MITEL telephony system or other VoIP system is a plus.
  • Fluent in French and English. Dutch is a plus.
  • Natural aptitude for trouble shooting & problem solving.
  • Ability to work independently and as part of a team.
  • Excellent ability to prioritize tasks and projects to optimize operations.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Desire to learn and readily embraces change.

 

Customer Service Support Back Cable

  • Location: EVERE
  • Type: Contracting
  • Job #12546

Log in op de volgende stap van je carrière!

Als Customer Service Representative Back Office Technical Cable:

Je staat klanten bij; eerstelijnscontactcentra en technici met betrekking tot technische vragen om onze klanten beter te kunnen bedienen.
Je analyseert, lost op, verstuurt en volgt alle trouble tickets en mails op, in samenwerking met 3e niveau teams (intern of extern).
Je detecteert incidenten met betrekking tot transversale producten, diensten, toepassingen met mogelijke impact op klanten en je past de juiste prioriteits- & communicatieprocessen toe.
Bovendien informeer je klanten voortdurend over de status van hun probleem in functie van de prioriteit van het technische probleem (interne en externe klanten).

 

Het profiel dat wij zoeken:

1-2 jaar ervaring in een klantenservice-omgeving.
Kennis van de activiteiten van het contactcenter.
Een sterke interesse in nieuwe technologieën (Telco producten, diensten, technische zaken, netwerk, data & internet) en snel leren zijn troeven.
Sterke luister- en communicatievaardigheden.

De persoonlijkheid die wij zoeken:

Je toont je betrokkenheid door een Ambassadeur te zijn van ons bedrijf.
Je communiceert vloeiend in het Nederlands, Frans en Engels
"Probleemoplossing" en "Overtuigingskracht! "Zijn je dagelijkse moto!
 

Ontdek ons aanbod!

Een dynamische werkomgeving waar u zich ten volle kunt ontplooien door samen te werken met hooggekwalificeerde collega's en door voortdurende bijscholing. Bovendien kunt u zich verheugen op een goed salarispakket.

Geïnspireerd? Dan horen we graag van je!

Als er een match in de maak is, nodigen we je uit voor een eerste gesprek.

Solliciteer nu

Customer Service Support Back Office Mobile

  • Location: EVERE
  • Type: Contracting
  • Job #11551

 

Customer Service Representative Back Office Mobile

 

For our partner located in Brussels we are looking for a Customer Service Representative Back Office Mobile B2C:

  • You assist all first line contact centers and coaches regarding technical questions, service providers to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process.
  • Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).

You have:

  • 1-2 years’ experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
  • Strong listening and communication skills.

Your personality:

  • You communicate fluently in Dutch, French and English
  • “Problem solving” and “Persuasiveness! “Are your daily moto!

 

Job Offer

We offer a permanent contract with a competitive salary package & extra legal advantages. Apply online and we get in touch.