Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
IT Service Desk Support 1st line for VIP users
Role
Your are the first line user liaison: you receive calls and emails
You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
You provide a dedicated support to VIP users (Deputies for instance)
You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
You improve the knowledge database, to help your colleagues and the team
Managed switchboard for the 2 committees
Creation of new users accounts and modifications
Telephone fleet management: preparation and distribution of mobile phones, equipment tracking, line creation, etc.
Support for TEAMS migration (removal of physical phones)
Your profile
You are able to speak and write fluently at least English and French, to communicate easily with all users (any additional language is a great asset)
You are experienced and have already worked in a similar position for 1 year
You are familiar with ticketing tools and ITIL guidelines
You are a team player who likes to work in an international environment
You are familiar with Service Now
You have already worked with Windows 11 & O365
At Experis, we proudly refer to our IT consultants & freelancers as ambassadors because they truly embody our brand. Each day, they bring their expertise to world-class companies, consistently delivering outstanding results. When you join Experis, you benefit from more than just an attractive salary package:
Diverse Opportunities: Engage in varied assignments with state-of-the-art companies, both large and small.
Continuous Learning: Enhance your skills through personalized training paths and mentorship from your dedicated talent coach.
Career Development: Receive tailored advice to help you shape the career you've always envisioned.
Collaborative Environment: Enjoy working with great colleagues in a fun and supportive team atmosphere.
Become an ambassador for Experis and elevate your career while making a real impact.
Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
Senior Technical Analyst – Mainframe Expert
Are you passionate about technical analysis and eager to make an impact in a dynamic and agile environment? We are seeking a Senior Technical Analyst with extensive expertise in Mainframe technologies and a deep understanding of end-to-end system architecture. If you have a sharp analytical mind, a collaborative spirit, and a drive to deliver top-notch solutions, we want to hear from you!
Your Role:
As a Senior Technical Analyst, you will:
Perform in-depth technical analyses of input, output, and processes to design robust solutions.
Leverage your Mainframe expertise (Cobol/DB2/IMS/GTMS/JCL) to develop and support critical applications.
Integrate technologies across distributed systems and mainframe environments, ensuring seamless interoperability.
Apply your knowledge of middleware tools (e.g., MQ, zOS Connect, SOAP) to optimize system interactions.
Work closely with agile squads, contributing to the success of daily banking solutions.
What You Bring:
Experience & Knowledge:
5–7 years of relevant experience in technical analysis and system architecture.
Solid knowledge of development languages and tools in the domain.
Proficiency in hardware, OS, networking, databases, and middleware architecture.
Experience with integration technologies and infrastructure components.
Understanding of security standards, methods, and procedures.
Preferred: Middleware tools (MQ, zOS Connect, SOAP) and integration solutions.
Familiarity with Agile methodologies and daily banking products is an advantage.
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and team collaboration skills.
A proactive, ambitious attitude focused on achieving squad goals.
Commitment to Agile values: focus, openness, respect, courage, and commitment.
A passion for continuous improvement and staying ahead of market and technology trends.
At Experis, we proudly refer to our IT consultants & freelancers as ambassadors because they truly embody our brand. Each day, they bring their expertise to world-class companies, consistently delivering outstanding results.
