Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
IT Service Desk Support 1st line for VIP users
Role
- Your are the first line user liaison: you receive calls and emails
- You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
- You provide a dedicated support to VIP users (Deputies for instance)
- You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You improve the knowledge database, to help your colleagues and the team
- Managed switchboard for the 2 committees
- Creation of new users accounts and modifications
- Telephone fleet management: preparation and distribution of mobile phones, equipment tracking, line creation, etc.
- Support for TEAMS migration (removal of physical phones)
Your profile
- You are able to speak and write fluently at least English and French, to communicate easily with all users (any additional language is a great asset)
- You are experienced and have already worked in a similar position for 1 year
- You are familiar with ticketing tools and ITIL guidelines
- You are a team player who likes to work in an international environment
- You are familiar with Service Now
- You have already worked with Windows 11 & O365
At Experis, we proudly refer to our IT consultants & freelancers as ambassadors because they truly embody our brand. Each day, they bring their expertise to world-class companies, consistently delivering outstanding results.
When you join Experis, you benefit from more than just an attractive salary package:
- Diverse Opportunities: Engage in varied assignments with state-of-the-art companies, both large and small.
- Continuous Learning: Enhance your skills through personalized training paths and mentorship from your dedicated talent coach.
- Career Development: Receive tailored advice to help you shape the career you've always envisioned.
- Collaborative Environment: Enjoy working with great colleagues in a fun and supportive team atmosphere.
Become an ambassador for Experis and elevate your career while making a real impact.
