Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
As Back Office Technical Cable:
· You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
· You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
· You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
· Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
· You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
· Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role
· You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.
You have :
· 1-2 years’ experience in a customer services environment.
· Knowledge of contact center activities.
· A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet) and fast learning are assets.
· Strong listening and communication skills.
You are:
· In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime. You will also work once in a while on Saturday or Sunday.
· You show your engagement by being an Experis Ambassador
· You communicate fluently in Dutch, French and English
· “Problem solving” and “Persuasiveness! “Are your daily moto!
