Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
Position: IT Support Specialist
Start Date: ASAP
Duration: Long-term assignment
Languages Required: Dutch, French, and English
Remote Work: Possible after a period of three months
Overview
Join our dynamic team at a leading global multinational corporation, where you will play a crucial role in managing various incidents and projects. As an Incident and Project Support Specialist, you will intervene remotely to ensure quick and effective solutions, maintaining high standards of service delivery.
Key Responsibilities
- Incident Management: Handle various incidents from the Service Desk using advanced monitoring tools. Intervene remotely to provide quick solutions, ensuring users can resume their work efficiently.
- System Monitoring: Proactively monitor systems to prevent potential problems. Take immediate action to mitigate issues before they impact users.
- User Support: Provide clear and friendly communication to resolve user questions and issues swiftly. Ensure users feel supported and can continue their tasks with minimal disruption.
- Documentation: Accurately document incidents and solutions in our system to identify trends and enhance our services continually.
- Process Improvement: Identify common issues and propose proactive solutions to improve the efficiency and quality of support services.
- Collaboration: Work closely with other teams within the organization to resolve technical problems and optimize the user experience.
Technical Competences
- Certifications:
- ITIL certification (or willing to obtain within 6 months)
- MD-100 certification (or able to obtain in a very short time)
- Knowledge and Skills:
- Advanced knowledge of AD, AAD, O365, SharePoint, Intune, Security (MFA, CA, M365 Defender, etc.), networking, and Windows OS.
- Focus on end-user support, ensuring they are operational as quickly as possible.
Key Qualities
- Proactive and solution-oriented mindset
- Strong communication skills in Dutch, French, and English
- Ability to work effectively in a team and collaborate with different departments
- Commitment to continuous improvement and excellence in service delivery
Benefits
- Opportunity to work in a global multinational corporation
- Long-term assignment with growth potential
- Flexible working arrangements, including the possibility of home working after three months
Join us to make a difference and ensure our global operations run smoothly. Apply now to become a part of our dedicated support team!
