Service Desk Engineer

  • Type: Perm
  • Job #5980



As an employee of Proservia BeLux you will work on a specific project for one of our clients, a national company active in the defense of social rights.


Location: Brussels


You will get a narrow collaboration with the system engineers.



As a member of the Proservia BeLux team, based on the standards and workplace security policies, your responsibilities include:


  • Contacts with federal and regional administrators and members (European Cybercrime Center – EC3 – troubleshooting when needed);
  • Single point of contact of AS400, clients (Windows 8.1), regionals, EC3 alerts, …
  • Contact with Proximus: regional WAN and hotline
  • Windows workstation support (8.1)
  • Tablets/smartphones configuration
  • Daily support tickets’ follow up
  • Set up processes to facilitate the work
  • Troubleshooting
  • Documentation
  • Use and optimization of the ticketing system
  • Check of SPAM Quarantinge in SMTPGate
  • Creation of users in company tool
  • Creation of new users/mailboxes in Active Directory
  • Support to inhouse applications



  • You have an IT background (training, certificate, bachelor’s degree, master’s degree or equivalent),
  • You have a first experience in IT.
  • You speak fluently French or Dutch. You have a very good knowledge of the second national language.

IT Skills

  • Experience with hardware support (desktops, laptops, printers)
  • Experience with IP-telephony
  • Experience with networking support (TCP/IP, DNS…), cabling, VLAN, network troubleshooting
  • Experience with checking backups/restore
  • Very good knowledge in MS Office,
  • Good knowledge of Active Directory/Exchange
  • Good knowledge of management tools
  • Knowledge of Windows PowerShell/cmd-script (Batch commands)


  • Team player
  • Eager to learn
  • Details oriented
  • Service oriented
  • Autonomous
  • Good analytical skills


  • Opportunities to learn and to grow (career map).
  • Open duration contract.
  • Attractive fringe benefits: company car, net allowance, insurance package, 32 vacation days.
  • Open and no-nonsense culture where you as an employee get the space to make your own responsibility.



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