IT Process Manager

  • Location: Etterbeek
  • Job #23783

Process Manager

Type of contract: permanent, full time

Location: Brussels

About Experis:

Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.

Presentation of our client:

Located in Brussels, our client is a subsidiary of a major bank active in debt collection.


Through digitalization and automation, master end to end processes to continuously improve the performance, predictability, and compliance of customer services, namely:

– customer satisfaction

– the satisfaction and efficiency of the distribution network

– the effectiveness and cost of operational processes

Main tasks and responsibilities:

– Formalizing, communicating, storing and updating documentation, controls and procedures

– Collecting and sharing performance indicators and process control points

– Ensuring that processes are correctly applied in the field; detecting and correcting deviations

– Detecting and anticipating process changes

– Suggesting improvements to maximize process performance, using the opportunities offered by technology (automation and digitalization)

– Implementing and managing improvement projects, including process design, functional specifications, and change management

Profile of the ideal candidate:

Hard skills:


Ideally, at least a Master's degree or equivalent by experience.

Professional experience:

– At least 5 years' experience in a similar role, in process management.

– Experience in the financial sector in general and/or more specifically in credit management is an asset.

Technical skills:

Business process analysis & design

Data analysis & modeling

Knowledge of BPM and UML is an asset

Language skills:

– Dutch: a very good knowledge, both spoken and written

– French: at least a good knowledge, both spoken and written

– English: at least a good knowledge, both spoken and written

Soft skills:

– Strong team and collaboration spirit

– Communicative and good listener

– Hands-on and resourceful, with a sense of initiative

– Client-, service-, quality-, result- and solution-oriented

– Committed to continuous improvement

– An analytical and conceptual mind

– Structured

– Strong organizational skills, good time and priority management

– Able to work both as part of a team and independently

– Flexible and able to adapt quickly

– Intellectually curious and keen to learn new things all the time

Our client's offer:

– A fulltime permanent contract

– A challenging position with interesting and varied tasks

– A dynamic team with strong team and collaborative spirit

– A competitive salary package

– A wide range of training opportunities and opportunities for internal development

– A good work-life balance: the possibility of teleworking several days a week and more than 30 days holiday

– An easily accessible workplace in Brussels


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