Infrastructure Service Delivery Manager

  • Location: Brussels
  • Job #22185

Infrastructure Service Delivery Manager

Type of contract: Fulltime permanent contract

Place of work: Brussels

About Experis:

Experis is the division of the Manpower Group that specialises in the recruitment of IT profiles.

Presentation of our client:

Our client is active in the insurance sector.

Main tasks and responsibilities:

– Working closely with the Helpdesk and User Support teams, provide quality products and services. Facilitating knowledge sharing as much as possible.

– Maintaining quality relationships with internal and external stakeholders.

– Ensuring that service and operational level agreements are respected.

– Communicating and monitoring tickets, releases, planned interventions and incidents.

– Developing projects to improve service quality and increase efficiency.

Profile of the ideal candidate:

Hard skills:


Ideally, at least a Bachelor's degree in IT or equivalent by experience.

Professional experience:

At least 5 years' experience in a similar role.

Technical skills:

– Good technical knowledge of infrastructure, networks, servers and applications.

– Good working knowledge of Powershell, including the ability to script

Language skills:

– French and Dutch: a very good knowledge of one of these 2 languages, both spoken and written, and at least a good passive knowledge of the other one.

– English: at least a good knowledge.

Soft skills:

– Strong team spirit and collaboration

– Communicative and good listener

– Resourceful, with a sense of initiative

– Customer-, service-, quality-, result- and solution-oriented

– An analytical mind

– Strong organizational skills, good time and priority management

– Proactive and responsive

– Able to work both as part of a team and independently

– Flexible and able to adapt quickly

– Intellectually curious and keen to learn new things all the time

Our client's offer:

– a fulltime permanent contract

– a challenging position with interesting and varied tasks

– a company with a strong team spirit and collaborative spirit

– a competitive salary package

– a wide range of training opportunities

– opportunities for internal development

– a good work-life balance, with the possibility of teleworking up to 3 days a week

– an easily accessible workplace in Brussels


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