Technical Support Analyst

  • Location: Evere
  • Type: Perm
  • Job #19624

Location: Evere

Time type: Full time

Our client is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of their strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.

Do you want to help us make a difference for our clients customer experience?

Then you might be glad to know that we are looking for a passionate Technical Support Analyst to join thier Mobile Operations department within Customer Service Operations.

As Technical Support Analyst in their Mobile Operations department:

  • You proactively detect, analyze, and solve incidents related to transversal products, services, applications with possible impact on customers and you apply the appropriate priority and follow the notification process. You make sure that all issues are solved within the SLAs and with a minimum of impact for the end-users. The information will be shared to stakeholders and clients adequately.

  • You answer and solve up to 3rd level incoming questions and problems coming from the stakeholders on subjects related to technical issues/improvements impacting the product portfolio

  • According to the current escalation process, you escalate to management or peer-to-peer in case of financial risk, operational urgency or high impact.

  • You provide operational support as an Expert to the teams, and you actively seek for improvement opportunities with the different operational departments and external parties.

  • You participate to projects, changes and process enhancements where specific technical and operational expertise for Mobile products are required. You provide input and support to transversal projects in order to anticipate operational business impact.

  • Last but not least, you enhance, maintain or setup reporting, monitoring and dashboards based upon the stakeholder’s requirements.

     

 

Your profile

  • You have a Bachelor degree or equivalent through experience

  • Since we are working in a fast moving Telecom business, you are interested to develop and/or finetune your Mobile Technology skills

  • You possess strong analytical skills and you are comfortable working with Excel

  • You are a good presenter and you have good communication skills

  • “Priority management” and “Transversal collaboration ! “ are your daily moto !

  • In mindset and sometimes also in working hours you show a flexible attitude.

  • You communicate fluently in Dutch, French and English

 

Discover our offer!

You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, bonus, mobility budget, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance.

We believe that simple things do make a difference. Therefore, we also offer: 60% home working, use of a mobile phone, free mobile subscription, company restaurant,…

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