Customer Excellence Representative (Webcare, Social Media)

  • Location: Evere
  • Type: Contracting
  • Job #18951

We are looking for a passionate Customer Excellence Representative to join our Customer Service Operations department.


Your key responsibilities:

  • As Customer Excellence Representative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,…).

  • You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.

  • You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.

  • You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the community


Are you the profile we are looking for?

  • You have experience in a customer service environment

  • You are analytical skills and have a problem solving mindset

  • You are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)

  • Communication has no secret for you: you possess excellent communication and writing skills

  • You are fluent in Dutch (speaking & writing – the written skills are very important) and you have a reasonable level of French (speaking & writing)


Why should you join us?


You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.


Our Customer Service team works with shifts from Monday until Friday – between 8h & 17h30. We propose homeworking 50% of the time.

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