Customer Care Representative B2B Exe/KLA

  • Location: Gent
  • Type: Contracting
  • Job #18421

We are looking for a passionate Customer Care Representative to support our Business Market and Sales Agents.

Your mission:

You act as a single point of contact for customers in the Business market and for Sales agents. Furthermore, you ensure end-to-end treatment and follow-up of questions, remarks and complaints with the objective to increase Business customers- and Sales agents- satisfaction 

 

What do you do?

  • You respond to questions by phone or in written & solve problems in a minimum of time, following predefined Service Level Agreements and processes.

  • Furthermore, you handle and dispatches Quick Service Requests, Agent Service Requests within defined SLA’s

  • You dispatch files towards different Back Office teams if necessary. You ensure follow-up till solution has been found and keep the customer or sales agent informed of any evolution.

  • You manage pro-active campaigns to decrease the contact rate and to increase the satisfaction of customers and sales agents.

  • In handling necessary administration, you ensure updates of customer’s information in IT systems.

  • You gather field information and report issues and problems as input of continuous improvement and/or incidents.

 

Your profile:

  • You have customer service experience

  • You are diplomatic, mature and extravert

  • You give proof of excellent listening and communication skills

  • You are used to work with various tools and the systems

  • As a Team worker, you show integrity and you are not afraid to take initiative

  • You are fluent in Dutch (written & spoken) and have basic knowledge of French.

 

Why should you join us?

You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.

We propose homeworking 50% of the time.

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