We are looking for a passionate Customer Excellence Representative to join our Customer Service Operations department.
Your key responsibilities:
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As Customer Excellence Representative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,…).
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You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.
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You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.
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You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the community
Are you the profile we are looking for?
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You have experience in a customer service environment
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You are analytical skills and have a problem solving mindset
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You are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)
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Communication has no secret for you: you possess excellent communication and writing skills
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You are fluent in Dutch (speaking & writing – the written skills are very important) and you have a reasonable level of French (speaking & writing)
Why should you join us?
You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.
Our Customer Service team works with shifts from Monday until Friday – between 8h & 17h30. We propose homeworking 50% of the time.
