Service Delivery Manager

  • Location: WOLUWE
  • Type: Perm
  • Job #18141

Service Delivery Manager

 

Introduction

Specialized in infrastructure management and end user support, Experis “Managed Services” department offers a full range of services in the fields of architecture, transformation and outsourcing to support its customers in their daily challenges around their IT.

Vacancy 

Experis is looking for a Service Delivery Manager to join their enthusiastic team.

 

Reporting to the Operations Manager/Business Unit Manager, your responsibilities will include:

 

Be responsible for the daily operations on assigned accounts

  • Take part in the presales’ presentation & elaborate/implement solutions
  • Be responsible for the reporting and the respect of SLA’s
  • Maintain on site presence
  • Develop sales opportunities with Experis & within accounts
  • Develop business cases, value propositions and comprehensive sales proposals
  • Coordinate the resources (occupancy, hiring plan, recruitment) in collaboration with the resource manager

 

Profile

 

Degree and experience

  • Academic bachelor or master’s degree or equivalent by experience.
  • Minimum 5 years’ experience in a similar role or a role including service desk ITSM tool, incident management, service management
  • High interest in IT is required.

 

Languages:

Very good knowledge of French, Dutch and English is required.

 

Soft skills:

  • Very good communication skills
  • Team player
  • Open minded
  • Out of the box thinking
  • Multitask

 

We offer

  • A full-time job within a dynamic team and a very fast-moving sector
  • An open-duration contract with a salary package including fringe benefits (insurance package, luncheon vouchers, company car, vacation days etc.)
  • Trainings (online and onsite) to continuously advance your career path

 

Contact 

Interested to learn more about this opportunity? 

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