Infrastructure Service Delivery Manager

  • Location: Brussels
  • Type: Perm
  • Job #17800

Service Delivery Manager 

Context

For several years, we have been working with a very nice company in the city center of Brussels. They are active in the financial industry.

What sets them apart from other companies (in and outside their industry) is their great company culture with excellent work-life balance benefits.

Their culture is centered around sharing which is fundamental to their cooperative organization.

They like to share with each other positivity, enthusiasm, knowledge, new idea’s, quality, and open communication with flat hierarchy mindset.

Once you are in contact with the people of this organization, you will notice that they like to take care of the needs of their clients and the needs of their employees (flexible hours, possibility for remote work, nice fringe benefits, internal mobility,).

Recently, the company noticed that they need to invest more in digitalization to stay interesting and relevant for their clients. Therefore, they launched a lot of new projects that will lead the company in the digital era.

To help them in their exciting projects, they are looking for a:

Infrastructure Service Delivery Manager (m/f)

Position    

You are responsible for the high quality of the services delivered by the IT Service Infrastructure team. You will manage the System Engineer team on a day-2-day basis. You will work closely with the Head of Department.

Key roles, tasks and responsibilities 

– Managing the System Engineer team on Day-2-Day.
– Manage the flow of requests in accordance with the established priorities (Demand Management).
– Provide input and guidance for continuous improvement of tools and methods.
– Be a people manager.
– Support the department manager in managing the capacity of the team. 
– Act as a leader when the situation requires it.
– Ensure that all adhere to the service contracts.
– Enforce quality standards.
– Ensure SLAs are met.
– Monitor activities and produce appropriate reports => ensure proper execution on time and facilitate where necessary (On Time, On Budget, On Scope, with Quality).
– Monitor cost-benefit.
– Ensure that a high level of satisfaction is achieved with the entity's customers.
– Participate actively in supplier management.
– Ensure personal development.

Profile

– University degree in IT or equivalent through experience.
– Minimum 5 years’ experience in a similar management function.
– Proven experience in Datacenters, Cloud infrastructure in general (and Azure in particular) is desirable. 
– Very good written and oral expression – in French or Dutch – and English, in his/her area of responsibility. Ability in all 3 languages is of course preferred.
– Analytical, with a high focus on quality and "customer service and satisfaction
– Proactive and resourceful, solution oriented.
– Structured and flexible.
– Good communication skills and very good negotiator.
– Attentive to details and able to manage work procedures.
– Cost-conscious and economy-minded.
– Able to mentor and coach.

 

Client Offer

  • You will be part of our typical and specific corporate culture: our employees and former employees appreciate the positive and pleasant atmosphere and the collegial approach.
  • You will work in our characteristic buildings easily accessible by public transport (train, metro, bus) in the heart of Brussels, Grand-Place district 400 m from the central station. A short walk of a few minutes.
  • You will receive an indefinite contract. In addition, you can count on an attractive salary package with extra-legal benefits such as meal vouchers and insurance, and as an appreciation for the work accomplished, various tailor-made bonuses.
  • You will have the opportunity to develop your skills and knowledge through our wide range of training courses.
  • Our client attaches great importance to a good work-life balance for its employees.
  • Conclusion: a job at our client is a guarantee for your happiness at work. 
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