Support Engineer Telecom / F S 335 Support Engineer Telecom

  • Location: Brussel
  • Type: Perm
  • Job #16984

Permanent contract (CDI) full time – Brussels

Great opportunity in the field of high-tech radio communication.

The position:

Within the Customer Support department, you will manage the infrastructure with us. 

This is a very heterogeneous environment with various IT and telecommunication systems. The main systems are :

    – The RCS or TETRA radio communication system,
    – the 11 control rooms or CAD (Computer Aided Dispatchings, Microsoft environment),
    – a radio-messaging network (POCSAG),
    – a backbone (leased lines, radio links, etc.) linking the active components.
    – Mobile Service: priority mobile voice and data communications service;
    – Proactive monitoring and operational management of these systems as well as technical support to users.

What we expect from you :

    – A customer-focused attitude, resolving incidents that arise in the systems and managing user complaints on a technical level.
    – Proactive monitoring using management systems (NetAct, Nagios, Operations Bridge Manager, Unms, …)
    – Follow-up of the interventions of our teams and our service providers,
    – Clear and structured communication with our customers (internal or external),
    – Contribute to the management and optimization of the various management tools and processes (Incident, Problem, Change).

Your profile

    – You are a customer oriented "incident solver" and a real team player.
    – You preferably have experience in a NOC (Network Operations Centre) in a similar environment.
    – You have a higher technical education degree.
    – You have a strong interest in telecommunications, with a good knowledge of the Microsoft environment, LAN/WAN networks, transmission technology (microwave, PCM), digital radio, paging…
    – Knowledge of technologies such as virtualization, storage, blade technology and security is an additional asset.
    – You are fluent in Dutch and French (English is an asset).
    – You are familiar with the ITIL methodology.

Offer:

We offer you an interesting position in a telecommunications company with a social mission, as well as the following benefits
    – Attractive salary
    – Meal vouchers
    – Full insurance package
    – Company car with fuel card
    – 20 days of statutory vacations and 12 days of reduced working hours on an annual basis
    – Laptop and smartphone with subscription
    – Good work/life balance
    – Central location with easy access to public transportation

 

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