IT Support Engineer bilingual Chinese-English

  • Location: Kraainem
  • Type: Perm
  • Job #16434

IT Support Engineer bilingual Chinese-English

Fulltime permanent contract

Our client:

IT company located in Flemish Brabant (very close to Brussels)

Main tasks and responsibilities:

1) Routing on-site IT service to the customers’ premises, for both hardware- and software-related service.

– To diagnose, locate and first-level troubleshoot hardware malfunctions in the office, including but not limited to computers, printers, network equipment, connection between devices, network connections, etc.

– To install/re-install business operating systems (Windows system, MAC IOS, Microsoft 365 software, auto-cad, adobe and customer ERP user terminal applications, etc.) for customers.

– To reset and repair common office software (Internet browser, email software, network domain, VPN, anti-virus software, etc.).

– Data backup or migration upon customer request.

– To coordinate with customer for the third-party supplied hardware and software malfunctions.

2) Remote support via telephone calls, remote access via professional license (mainly teamviewer) in order to troubleshoot IT-related issues raised during office hours.

3) Other routing check-up for network equipment in customer server room, and other engineering tasks assigned by management.



At least a Bachelor’s degree in TCP/IP/computer science technologies.

Professional experience:

Ideally at least 3 years’ professional experience in a similar position.

Technical skills:

– Familiar with WAN technologies, knowledge of corporate-level network architecture and IP technology.

– Familiar with LAN technologies, knowledge of building-level LAN architecture.

– Familiar with Windows/Mac system, Active Directory, DNS, DHCP, Web server. SQL server, etc.

– Proficient in computer troubleshooting and maintenance.

– Skillful in laptop/desktop, OS and common office software & appliances.

Language skills:

– Perfect command of Chinese

– Very good knowledge of English

Other requirement:

– Belgian driver’s license

Client’s offer:

– A permanent contract in a dynamic IT company

– A challenging job based in Flemish Brabant (very close to Brussels)

– A market-conform salary package

– Possibility of teleworking from time to time

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