First line Support Engineer

  • Location: Mechelen
  • Type: Contracting
  • Job #13866


For one of the biggest international IT company we are looking for motivated/passionate Support Engineers. They are known for delivering consultancy services to their clients and partners active in different sectors.

Location: Mechelen


  • You are responsible for providing on-site desktop support of technical infrastructure, for mainly end users.
  • You are available to advise and assist users in solving problems related to software, hardware, networks and peripherals using available technology.
  • You are expected to analyze system’s needs and troubleshoot potential problems.
  • You are able to provide user support, new hire system set ups and desktop/laptop software evaluations.
  • You are expected to provide a quick response and maximum uptime of users.
  • The main goal is to provide general IT-related information/solutions to users.


  • None to 1 year of professional experience in providing technical support.
  • You have a good oral and written communication skillset.


  • Excellent knowledge of Windows Operating Systems.
  • Excellent knowledge of Outlook.
  • Very good knowledge of the Microsoft Office applications.
  • Very good technical knowledge of hardware.
  • Very good knowledge of VPN solutions and troubleshooting.
  • Good knowledge of Network Essentials.
  • Good knowledge of Windows administration and Active Directory.
  • Additional knowledge of Microsoft Exchange.
  • Understand use of remote access tools such as DameWare, RDP and web based remote tools.
  • Knowledge of the most used Anti-Virus, Malware and Spyware software or removal tools.
  • Provide support for the most used programs such as Adobe, WinZip, etc.
  • Deploy and support of mobile devices.
  • Strong communication skills and the ability to learn quickly.
  • Language requirements: fluent in Dutch (oral and written), English and/or French.


  • Total compensation package including insurances, retirement programs and more.
  • A company that values innovation and contribution, uncompromising integrity, trust, respect, speed, focus, and accountability.
  • You immediately start with a contract of indefinite duration.


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