Senior Developer – Communication Platform Engineer

  • Location: WOLUWE-SAINT-LAMBERT / SINT-LAMBRECHTS-W
  • Type: Perm
  • Job #12989

Senior Developer – Communication Platform Engineer 

 

In the world of communication, the challenges are immense, interesting and quickly changing.

As a benchmark company in its sector, our client aims to delight brands by optimizing their customer interaction processes and forging strong relationships. To this end, they offer multi-channel, flexible and innovative solutions.

You will join a small team of passionate people dedicated to simplifying and automating contacts between an organization and its customers.

Your responsibilities:

You integrate a small team responsible End2End of the communication platform (PureConnect – Genesys). The development of the new flows, but his exploitation and follow-up of the production as well.

For development:

  • Brainstorm and design the future services that we will offer to our customers
  • Configure and develop applications on our communication platform (PureConnect- Genesys)
  • Define the technical stack required to develop these services
  • Identify the external services (e.g. from Google, Amazon or Azure) that we can integrate to develop added value
  • Write clean and scalable code
  • Contribute within the team to the development of the vision and the associated business

For Exploitation:

  • Daily follow up and monitoring of the platform behaviour
  • Incident and problem solving
  • Follow the upgrade projects
  • Communicate the all the partners: service desks, operations, data center, …

Profile:

  • +3 years' technical experience
  • Languages: master FR or NL + EN (the 3 is a plus)
  • Proven experience as Developer or Application Developer
  • Experience on a telephony system like Genesys PureConnect, is a plus
  • Familiarity with the .NET framework and C#, SQL Server, REST API and design/architectural patterns like database modeling

Job offer:

  • An attractive position combining technology, strategy, communication, expertise
  • End2end responsibilities as a team of an business critical environment.
  • Train on the communication platform PureConnect 
  • A salary package to match your experience
  • The opportunity to work for a company that is the market leader in contact centres, and is developing rapidly

 

Are you interested to join an innovative and growing company ? Do not hesitate and apply now!

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