For our partner located in Brussels we are looking for a Customer Service Representative Back Office Mobile B2C:
- You assist all first line contact centers and coaches regarding technical questions, service providers to serve our customers in a better way.
- You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
- You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process.
- Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).
- 1-2 years’ experience in a customer services environment.
- Knowledge of contact center activities.
- A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
- Strong listening and communication skills.
- You communicate fluently in Dutch, French and English
- “Problem solving” and “Persuasiveness! “Are your daily moto!