Customer Service Support Back Office Mobile

  • Location: EVERE
  • Type: Contracting
  • Job #11551

 

For our partner located in Brussels we are looking for a Customer Service Representative Back Office Mobile B2C:

  • You assist all first line contact centers and coaches regarding technical questions, service providers to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process.
  • Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).

You have:

  • 1-2 years’ experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
  • Strong listening and communication skills.

Your personality:

  • You communicate fluently in Dutch, French and English
  • “Problem solving” and “Persuasiveness! “Are your daily moto!

 

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