Job purpose For its Digital Workplace team, we are actively looking for a Workplace Support & Design Agent who will:
As a Workplace Support & Maintenance (WPSM) team member:
All stages of the WPSM activities and technical resolution.
Proper usage systems.
Technical documentation generation.
Interaction with all stakeholders including customer management, other FOS teams, OPS back-office, ICT development and business departments.
As a Workplace Plan & Design (WPPD) team member you will:
Packaging standard and complex applications.
Windows Image creation and testing.
Interaction with all stakeholders including customer management, other Digital Workplace teams, Operations back-office, ICT development and business departments.
Resolve Complex customer requests: analysis, planning and technical implementation whether activities are raised in the context of regular operations or in the context of a specific project.
Skills Language : Fluent in FR, NL and EN: Reading, writing and speaking Technical expertise.
Good general knowledge about computers systems and software, more specifically Microsoft Windows environment (end-user devices, servers, network, databases, security systems, etc …)
Intermediate knowledge in MacOS.
Excellent hands-on knowledge and experience of : Customer workplace configurations design and implementation.
Customer operational platforms: SCCM, Omnitracker.
Strong analytical skills.
Intermediate knowledge of ITIL and Agile.
Basic knowledge of UML and Flowcharts.
Communication: written communication: excellent understanding written messages or reports, efficient messages, being clear, concise, structured and nice to read.
Verbal communication: active listening, use a language level and language form appropriated to the listener and the situation, conveying helpful messages concisely, paraphrasing to show understanding, encouraging to share input, posing probing questions to elicit more detail about specific issues, showing empathy, providing constructive feedback.
Teamwork: deep sense of collaboration, friendliness and respect, reliable, positive, sense of mediation.
Acute self-consciousness, continuous learning and self-knowledge attitude, anticipating the concerns of others, addressing difficult situation without getting upset and being carried away by disturbing emotions, dealing with reluctant group members, receiving criticism without defensiveness.